User experience (UX) is how a consumer interacts with and experiences a certain product or service. User experience relates to how a user perceives a website’s ease of use, efficiency, and usefulness.
Examples of a positive UX experience for customers include placing an order on a company website, reading a marketing email with a clear call to action, successfully navigating a streaming interface such as Netflix, or easily joining a company video call. Companies can choose UX designers based on their ability to provide a positive experience for consumers.
To help you get started finding and hiring a top UX agency, we created a list of some of the best agencies from around the world. Browse work portfolios, reviews, and case studies to research which user experience design firms to connect with. After you create a shortlist of your top 5 user experience design firms, visit their website and schedule an intro call to learn more.